This page explains how to delete your account in the SnakkON app (Android phones and Android TV) and the HTTZ app (iPhone and iPad). The SnakkON app is published by SNAKK PTE. LTD.; the HTTZ app is published by HTTZ.
How to delete your account
- In the app: in the SnakkON app on an Android phone, or the HTTZ app on iPhone or iPad, open Settings and choose Delete account.
- On the web: sign in at snakkon.com/watch, open Settings, choose Delete account, type DELETE and confirm.
- If you cannot sign in: e-mail support@snakkon.com from the address you sign in with, and ask us to delete your account.
- On a TV: the TV app has no Delete account option. Use the web or e-mail instead.
What is deleted
- Your sign-in (your e-mail address and password).
- Your profiles, and your parental PIN.
- Your watch history and progress.
- Your messages.
- Your subscription link. A plan bought on our website ends at once.
- When you delete in the app, the app also removes its downloads from your device.
What is kept, and for how long
- Viewing and ad statistics: up to 90 days in a form linked to your account, then deleted or kept only as anonymous totals.
- Records we must keep by law (for example, records of payments): for the period the law requires.
- One small record holding only an internal account number and a counter, with no e-mail, name or viewing data, so that a late message from our payment provider cannot restart a subscription.
- Records of actions our staff took on your account: kept for 2 years for security and legal reasons, then deleted.
- Short-lived technical records needed to finish the deletion: removed within a day.
- Service logs, which can include an internal account number and your IP address: up to 90 days, then deleted.
More in our privacy policy. Questions: support@snakkon.com.