This policy explains what personal data the SnakkON app (on Android phones and Android TV) and its website collect, why, and the choices you have. The same service is available as the HTTZ app on iPhone and iPad, published by HTTZ under its own policy at httz.ai/privacy.
Who is responsible
SNAKK PTE. LTD., a company registered in Singapore (UEN 202643296C), 160 Robinson Road, #14-04, Business Federation Centre, Singapore 068914. For any question about your personal data, write to support@snakkon.com.
- If you created your account in the app or on our website, SNAKK PTE. LTD. is responsible for your data.
- If your account was given to you by a TV operator or broadcaster that uses the service (for example, your cable or TV provider), that operator decides how your data is used, and we process it on the operator's behalf. Their privacy policy also applies; you can contact them or us.
What we collect
- Account data: your email address and a password (stored only as a protected hash by our sign-in provider, never readable by us), and the profiles you create in your account (name, Kids setting, PIN if you set one).
- Viewing data: what you watch, how far you got (to resume playback and show "Continue watching"), titles you download for offline viewing, and basic playback events (start, pause, end, errors) used to run and improve the service and to count views.
- Subscription data: your plan and whether it is active. Payments are made on our website through Stripe; we do not receive or store your card number.
- Advertising data: when an ad plays, we record that it was shown and whether it was watched to the end, to count ad views. We do not use the device advertising identifier, we do not track you across other companies' apps or websites, and we do not sell your personal data.
- Device and technical data: device type, operating system and app version, IP address and error logs, needed to deliver video to your device and to fix problems.
- Device identifier for counting viewers: to count how many devices watch our service, the app and website create a random identifier on your device. It is not your device's advertising identifier or serial number, it is not shared with anyone, and viewing records that use it are deleted within 90 days.
Why we use it
To provide the service (sign-in, playback, resume, downloads, profiles), to show the content your plan includes, to count views and ad views, to keep the service secure, and to answer your requests. We rely on providing the service you asked for and on our legitimate interest in running and improving it.
Who we share it with
Only service providers that run the service for us, under contract: Amazon Web Services (hosting, sign-in and storage, Singapore region), Stripe (payments on the website), ZeptoMail (account emails such as verification codes and password resets). If your account comes from a TV operator, that operator can see its viewers' accounts and viewing statistics. We do not sell personal data.
How long we keep it
- Account, profile and subscription data: for as long as your account exists.
- Viewing and ad statistics: up to 90 days in a form linked to your account, then deleted or kept only as anonymous totals.
- Records we must keep by law (for example, records of payments): for the period the law requires.
- Records of actions our staff took on your account: kept for 2 years for security and legal reasons, then deleted.
- Short-lived technical records needed to finish the deletion: removed within a day.
- Service logs, which can include an internal account number and your IP address: up to 90 days, then deleted.
Deleting your account
You can delete your account at any time, in any of these ways (details on snakkon.com/delete-account):
- in the SnakkON app on an Android phone, or the HTTZ app on iPhone or iPad: Settings → Delete account;
- on the web: sign in at snakkon.com/watch, open Settings, choose Delete account, type DELETE and confirm;
- by e-mail to support@snakkon.com from the address you sign in with, if you cannot sign in.
This deletes your account, profiles, viewing history and subscription link. When you delete in the app, the app also removes its downloads from your device. If you have a paid subscription bought on our website, deleting your account cancels it immediately. We keep one small record holding only an internal account number and a counter, with no email, name or viewing data, so that a late message from our payment provider cannot restart a subscription.
Children
The service is not directed at children under 13. A parent can create a Kids profile inside their own account, which shows only content suitable for children and can be locked with a PIN. We do not knowingly create accounts for children.
Your rights
You can ask to access, correct or delete your personal data, or ask questions about this policy, by writing to support@snakkon.com. We answer within 30 days. You may also contact the Singapore Personal Data Protection Commission.
Changes
We will update this page when our practices change and show the date at the top.