Need help with the SnakkON app? Write to support@snakkon.com. We usually answer within two working days.
Common questions
I forgot my password.
On the sign-in screen, tap "Forgot password?" and follow the code we email you.
A video does not play.
Check your internet connection, then close and reopen the app. Live channels can be "Off air" when the broadcaster is not transmitting; the app checks again by itself.
My account came from my TV provider.
Your provider manages your account and plan. Contact them for billing, or write to us for app problems.
How do I subscribe?
Plans are available on our website. The app shows the plan you have.
How do I delete my account?
See snakkon.com/delete-account: in the app (Settings → Delete account on an Android phone), on the web after signing in, or by writing to support@snakkon.com.
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